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Silicon Valley Startup Testing Autonomous Truck Platooning System

While autonomous driving technology may not exactly be taking the personal vehicle world by storm yet – though you’d never know if from the...

Slow Retail Vehicle Sales Resulting in Lower Bids at Auctions

While a flood of used vehicle buyers – lower-income and middle-class buyers who are suffering from sticker shock at the prices of new vehicles and/or interest rates – has been predicted for several months...

Who’s the Most Burned Out Employee at the Dealership?

While there probably aren’t any empirical studies on this matter, and everyone at the dealership will likely own up to feeling some burnout, there is evidence that the individual who is under the most...

Massachusetts to Hold Hearing on Bill to Allow Sales of Used...

Sellers of used vehicles in Massachusetts have thrown their support behind a bill in the state legislature that would roll back restrictions on the sale of used cars that have been subject to a...

Stories From The Field: Outsourced Staffing Increases CSI

By Bruno Lucarelli It’s 8:30 AM on Monday. Service customer vehicles are stacked up all the way to the highway. Without anyone to direct them, customers abandon their cars and walk through the service lanes....

Detroit Free Press Alleges Ford Knowingly Released Focus and Fiesta with...

The Ford Focus – particularly the 2012 model year -- has been a vehicle with significant problems. 2,681 complaints have been filed about the 2012 Focus with the National Highway Traffic Safety Administration (NHTSA),...

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Don’t miss these essential articles brought to you by the DCG News team. Whether you’re looking for industry insights, exclusive content or articles specific to DCG, we’ve got you covered.

DCG News Exclusive: Boost Sales through Better Call Handling

According to Cox Automotive, phone calls account for 26 percent of car buyers’ initial contacts with auto dealerships, second only to walk-ins (at 49 percent), and those calls can be worth a lot of business.

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Stories From The Field: Outsourced Staffing Increases CSI

By Bruno Lucarelli It’s 8:30 AM on Monday. Service customer vehicles are stacked up all the way to the highway. Without anyone to direct them,...

Detroit Free Press Alleges Ford Knowingly Released Focus and Fiesta with Transmission Problems

The Ford Focus – particularly the 2012 model year -- has been a vehicle with significant problems. 2,681 complaints have been filed about the...

Buyer Files Lawsuit Against Indiana Dealership for “Document Preparation Fees”

“Document preparation fee” is one of those commonly seen but rarely understood terms that show up on complex sales transactions. For dealerships, it’s a...

A Health Check on Your Dealership’s CRM

Most industries have a bit of a love-hate relationship with their customer relationship management (CRM) system. In its earliest days, CRM was an expensive,...

Automakers Plan Virtual Reality to Ban Boredom in Self-Driving Cars

Autonomous vehicle technology has promised to solve a lot of the world’s travel-related ills. It could help regulate the flow of traffic, rerouting vehicles...

Declining Margins and Increased Supply Is Putting Pressure on Inventory Financing

By Kevin Donovan With Fourth of July incentive pricing still upon us, most new- and used-car dealers seem to have weathered the worst of the...

Ford Announces Recall of Some Focus Models for Service Software Fault

Ford Motor Company announced today that it’s issuing a safety recall on certain 2012 and 2017 Focus vehicles equipped with 2.0-liter GDI engines as...

Millennials Won’t Buy Cars? That’s Not Actually True

By Amy Corr Depending on what research you read, the future is either bright or grim for automotive manufacturers and the dealerships that sell their...

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