Slowdown in Vehicle Sales Will Affect Some Parts Suppliers More Than Others

As dealers across the U.S. struggle to sell 2019 models to make room for 2020 models, the auto industry is facing the long-predicted slowdown....

Dealer Sales Opportunities Lie in Better Listening

A sales pitch is defined as, “a line of talk that attempts to persuade someone or something, with a planned sales presentation strategy of...

Older Drivers More Distracted by In-Vehicle Systems

Increasingly, vehicle information systems (IVIS) are showing up as standard equipment in new cars. While the systems allows motorists new functionality related to communications,...

Systems Integrator Partners with Subaru and DMS Providers to Enable VIN Inquiry Functionality

With the plethora of information dealers need to keep track of, workers often find themselves having to toggle back and forth across multiple applications....

J.D. Power Study Ranks Usability of Automakers’ Websites

How useful are automakers Web sites to car shoppers? The answers vary quite a bit, depending on the company. It’s not an easy evaluation...

Dealer Software Companies Sue Arizona Over Data Privacy Legislation

In the increasingly complex effort to keep consumer data safe, industry interests are beginning to chafe at restrictions piling up by state and federal...

Software Integration Streamlines Retail Warranty Parts Reimbursement

Managing retail warranty parts reimbursement is a headache for dealer service center. The relationship between manufacturers and dealers has been inharmonious in the past,...

GM and Volkswagen to Scrap Hybrids in Favor of EVs

Traditionally, hybrids have been automakers’ answer to consumers who want high levels of fuel efficiency, but not the fear of the unknown ("range anxiety")...

Ford to Test Retail “Smart Labs” in An Unnamed U.S. Shopping Mall

Each year, fewer people are visiting dealerships. The National Automobile Dealers Association (NADA) has estimated that the total number of new vehicle dealerships in...

Honda Embraces E-Sports Sponsorship to Attract Younger Buyers

While much can be said about the merits of “e-sports,” or competitive video gaming, there’s no denying it’s a growth industry. By one estimate,...

vAuto Introduces Unique Scoring Method to Determine Used Vehicles’ Profit Potential

Traditionally, the most important factor in pricing used vehicles has been the number of unsold days on the lot. The thinking goes that the...

Vehicle Shopping by Virtual Reality Glasses

While online vehicle shopping has – to the surprise of many – seen a sharp uptick in the twenty-first century, there are some element...

Consumer Watchdog Warns of Mass Hacker Attacks on Connected Vehicles

The benefits of Internet-connected vehicles – namely, communications and convenience – are marketed widely. In the wrong set of circumstances, however, too much connectivity...

Study Finds 70 Percent of Vehicle Shoppers Pay Close Attention to Online Reviews

How’s your online reputation? Are your dealership’s reviews good or lackluster? There is a growing body of evidence that car shoppers pay very close...

Web Chat is Dead, Declares Digital Marketing Expert

So your “omnichannel” customer support portfolio contains web chat. In theory, a customer can log onto your website, and if he or she has...

Auto Loan Interest Rates Drop Below Six Percent for the First Time This Year

As of late, rising vehicle costs and high interest rates have been putting significant pressure on the new vehicle marketplace, so a bit of...

FTC Settlement with DealerBuilt Over Data Security Offers Lessons for All Dealerships

With vehicles retaining and sharing more data than ever before, the Federal Trade Commission has stepped up its policing of dealerships and third-party software...

Hyundai to Make Rear Monitoring System Standard to Prevent Hot Car Deaths

Each summer in the U.S., a spate of deaths occurs resulting from children being forgotten in hot cars. On average, 38 children die each...

July Sales Expected to Shrink 1.8 Percent to 1.4 Million Units

While July automotive sales have yet to wrap up and final numbers aren’t available, analysts are already warning that the sales figures will be...

American Bar Association to Discuss Rules to Prevent Racial Discrimination in Auto Lending

Back in 2013, the newly created Consumer Financial Protection Bureau issued guidance reaffirming that racial discrimination in auto lending is illegal. The guidance was...

Raw Materials Shortages May Stunt Growth of Sales of EVs

While the sales of electric vehicles have been patchy in the U.S., other nations have seen more success. In Norway, for example, plug-in electric...

Xtime Adds Real-Time Mobile Service Status Tracking

We live in a “now” age. Waiting days – or hours – for most things is generally unacceptable to twenty-first century Americans. We want...

Reemphasizing Voice Calls in a Digital Selling World

Are phone calls dead when it comes to sales? You might think so, to read the press releases that go with communications software solutions....

Cars.com Expands Salesperson Connect Service

There’s usually not a lot of science behind pairing car shoppers up with dealership sales personnel. Whoever happens to be available when the shopper...

Younger Workers Offer Dealers New Opportunities to Lower Turnover

Even in an industry with historically high rates of turnover, vehicle dealerships are finding that the revolving door is spinning faster than ever. It’s...

DMS Software Provider Cited by FTC For Widespread Personal Data Breach

The news this week of a settlement between Equifax and the U.S. government as well as 48 states that will see the credit reporting...

New Ideas for F&I To Boost Dealer Profitability

The stagnation in new vehicle sales combined with rising interest rates is squeezing many auto dealers at the margins, leaving them to look for...

Automakers and Dealers Finding Exemptions in New, Stringent Data Privacy Laws

As vehicles become smarter, the amount of data they collect escalates. Thanks to onboard systems and sensors, vehicles today can collect information about driving...

Silicon Valley Startup Testing Autonomous Truck Platooning System

While autonomous driving technology may not exactly be taking the personal vehicle world by storm yet – though you’d never know if from the...

Slow Retail Vehicle Sales Resulting in Lower Bids at Auctions

While a flood of used vehicle buyers – lower-income and middle-class buyers who are suffering from sticker shock at the prices of new vehicles...