Who’s the Most Burned Out Employee at the Dealership?

While there probably aren’t any empirical studies on this matter, and everyone at the dealership will likely own up to feeling some burnout, there...

Massachusetts to Hold Hearing on Bill to Allow Sales of Used Vehicles Under Recall

Sellers of used vehicles in Massachusetts have thrown their support behind a bill in the state legislature that would roll back restrictions on the...

Detroit Free Press Alleges Ford Knowingly Released Focus and Fiesta with Transmission Problems

The Ford Focus – particularly the 2012 model year -- has been a vehicle with significant problems. 2,681 complaints have been filed about the...

Buyer Files Lawsuit Against Indiana Dealership for “Document Preparation Fees”

“Document preparation fee” is one of those commonly seen but rarely understood terms that show up on complex sales transactions. For dealerships, it’s a...

A Health Check on Your Dealership’s CRM

Most industries have a bit of a love-hate relationship with their customer relationship management (CRM) system. In its earliest days, CRM was an expensive,...

Automakers Plan Virtual Reality to Ban Boredom in Self-Driving Cars

Autonomous vehicle technology has promised to solve a lot of the world’s travel-related ills. It could help regulate the flow of traffic, rerouting vehicles...

Ford Announces Recall of Some Focus Models for Service Software Fault

Ford Motor Company announced today that it’s issuing a safety recall on certain 2012 and 2017 Focus vehicles equipped with 2.0-liter GDI engines as...

Manheim Predicts That Used Vehicle Volume Will Drop in 2019 and 2020

As the sticker prices of new vehicles climb ever higher, the conventional wisdom is that the used vehicle market is getting hotter. While this...

Automakers Hire Hackers to Probe for Vulnerabilities in Onboard Systems

As connected cars become more sophisticated, collect more data and are more responsible for passenger and pedestrian safety, it’s natural to wonder if this...

Vehicle Sellers Advised to Delete Personal Data

You enter a code to unlock your phone and tablet, and a password to access your computer data. You shred paperwork with personal data...

Indiana Warns Dealers Against Posing as Private Sellers on Craigslist

The State of Indiana is issuing a warning this week to car buyers: watch out for dealers posing as “private sellers” on Craigslist. It’s a...

Analyst Groups Warn of Drop in Vehicle Sales for the First Half of 2019

Despite a surprisingly strong May, vehicle sales for the first half of the year – once fully tallied – are expected to show a...

Volkswagen Launches Free-Floating App-Based Car-Sharing Program in Berlin

“It’s electric” may sound like a flashback to a dance floor in the 1980s, but it’s also emblazoned on the side of Volkswagen’s new...

EV Tax Credit Renewal Divides Traditional Allies Big Auto and Big Energy

It’s no great secret that oil and gas companies are not thrilled by the idea of an electric vehicle future. Some of them –...

North Carolina Startup Joydrive Acts as “Matchmaker” Between Dealers and Online Buyers

If you look closely at the personnel at the average dealership, and then at the employees at the average tech startup, you’re going to...

DealerPeak Adds Mobility and Integrated Functionality to CRM

As new software solutions from everything to customer relationship management to digital marketing to sales management to customer experience surveying pile up, dealers are...

BMW Demonstrates Cruise Control Feature to Stop at Red Lights

What can cruise control do for the average driver? It can help with fatigue, for starters. It can prevent speeding tickets due to “lead-foot”...

Jeep Cherokee Tops the List of Most “American Made” Vehicles

Earlier this week, the United States Supreme Court (SCOTUS) declined to hear a challenge to the constitutionality of the Trump White House’s imposition of...

iSeeCars.com Ranks Used Vehicles with the Highest Depreciation for Bargain Hunters

As the market heats up for gently used vehicles, smart shoppers – perhaps those who can afford a new car but don’t want to...

As Used Car Market Heats Up, CarMax Exceeds Earnings Expectations

Following last week’s report that the U.S. may have already reached “peak car,” or the high point of new car sales – in part...

Advanced Safety Features Add Thousands to Vehicle Repair Bills

When we install burglar alarms in our homes, our home insurance premiums go down. When we take preventive steps to keep in good health,...

Edmunds Launches Premier Program to Connect Dealers to Motivated Buyers

While all leads are valuable – even the ones who come to the website or the store just to look – it’s the “highly...

Some Signs Point to the U.S. Having Reached “Peak Car”

Has the United States reached “peak car”? It was once nearly unthinkable, given the love that Americans have for their vehicles. Many analysts, however,...

Proposed New York Legislation Would Effectively Shut Down Auto Brokers

Some New York auto dealers have had it with auto brokers. They’re blaming brokers for a host of ill-effects on their businesses, including the...

Virtual Showrooms May Be the Answer to Shrinking Profit Margins

A large vehicle showroom is often considered to be a sacred element of the car sales process. It’s the jewel in the center of...

DMS Company Settles with FTC Over Data Breach

Given the nature of the auto sales business, most dealers keep at least some sensitive personal information in their files—names, Social Security numbers, bank...

Cox Dealer Sentiment Index Shows Small Uptick in Market View

The second quarter 2019 Cox Automotive Dealer Sentiment Index (CADSI) released this week contains a mixed bag of information. Despite the slight upturn in the current...

Alliance of Automakers Urges White House to Reach Fuel Standards Compromise

If the White House had imagined that American automakers would be grateful for the Trump administration’s proposal to lower fuel economy standards from Obama-era...

Group 1 Automotive Begins Pilot of Its AcceleRide Online Buying Platform

Vehicle buyers are shopping online more than ever. They’re not only researching makes and models, they’re investigating features, looking at photos, taking virtual “walk...

Hertz Enters the Increasingly Crowded Vehicle Subscription Market

With autonomous driving, car-sharing and vehicle subscriptions, the automotive headline of the year might be something like, “Alternatives to Vehicle Ownership.” Younger Americans, cash-strapped,...