Frankfurt Motor Show Showcases Next-Gen Dashboard Display

It’s to be expected at an auto show, just as with a fashion show: some rather outlandish concepts added to stir talk, draw cameras...

New Study Finds Significant Reductions in Crashes with Automated Safety Features

Love them or hate them, the automated safety features that are showing up in new vehicles seem to be making a difference in safety,...

Cox Adds Features to CAR&I Solution

Closing a deal may mean different things in different sales transactions, but all deals require one thing: the most updated information possible. Dealers need...

CarMax to Hold Nationwide Technician Recruiting Program to Fill 850 Positions

The largest retailer of used vehicles in the United States is hiring. Richmond, Virginia-based CarMax, Inc. recently announced that it plans to add 850...

Quirky Cars.com Survey Gauges How Much Americans Love Their Vehicles

Maybe it’s a testament to how much we love our vehicles, or maybe it’s a proclamation of how much we dislike the dentist: a...

American-Made Japanese Vehicles Buck Trend and Show Dropping Prices in August

August sales numbers were an extremely mixed bag of results. The fortuitous timing of Labor Day primarily in August meant that unit sales increased...

J.D. Power Study Ranks Dealer Satisfaction with Financing Partners

When customers apply for vehicle financing today, it’s becoming clear that they want it to be easy, transparent and fast. It’s also apparent that...

Optimizing Your Dealership Web Site for Mobility

When you visualize digital marketing, you may be picturing customers sitting at home on their desktop computers. The picture needs to change, however: research...

UAW Workers Vote to Authorize Strikes Against Detroit’s Big Three

The vote on America’s working people’s holiday was significant: on Monday, the United Auto Workers (UAW) union voted to authorize strikes against the nation’s...

Millennials Are Paying More for Vehicle Repair Than Older Generations

Younger buyers are spending less on new vehicles than older generations did. This is due, in part, to lower adjusted salaries and high student...

The Vehicles That Will Disappear in 2020

2020 will see a year in flux for auto sales. Many domestic automakers will discontinue formerly popular models of sedans and coupes in response...

August Sales Expected to See Modest Gains Mostly Due to Labor Day Timing

While the sales numbers for most of 2019 haven’t been great, August is expected to bring modest gains. Both J.D. Power and LMC Automotive...

DealerSocket Updates Independent DMS Platform iDMS

A dealer management system (DMS) is the lifeblood of a dealership, but the business’ needs may vary depending on whether the dealer is independent...

Most Dealers Now Dependent on Automaker Financial Incentives

There are massive shifts underway in the way auto dealers make money. According to a recent article by Forbes’ Jeremy Alicandri, the average new...

Consider Unconscious Bias Training to Protect the Dealership Reputation

We all read about cringe-worthy incidents of racial bias at restaurants, stores and other places of business, and we wonder to ourselves, “What was...

EVs Expected to Result in Moderation in Global Oil Markets

The U.S. is a nation of transportation. In 2018, about 28 percent of total U.S. energy consumption was for transporting people and goods. This...

Ford Chief Says Company Will Wear Out Autonomous Vehicles in Four Years

Industry watchers who are conservative about the rise of the autonomous vehicle may not agree, but Ford believes the self-driving vehicle is in the...

Porsche Offers Sneak-Peek of All-Electric Taycan’s Interior

Porsche isn’t formally announcing the launch of its Taycan electric car until next month, but the German automaker has been dangling a few teasers...

Ford Expands Relationship with Customer Experience Management Platform

“Customer experience management” or CXM, is more than just a buzzword these days. It’s a way of flipping the sales conversation so that it’s...

Improving Sales Conversions by Increasing Telephone Sales Skills

Sales training should never be a “one and done” process. While most dealerships do a certain amount of training when they onboard sales personnel,...

Slowdown in Vehicle Sales Will Affect Some Parts Suppliers More Than Others

As dealers across the U.S. struggle to sell 2019 models to make room for 2020 models, the auto industry is facing the long-predicted slowdown....

Dealer Sales Opportunities Lie in Better Listening

A sales pitch is defined as, “a line of talk that attempts to persuade someone or something, with a planned sales presentation strategy of...

Older Drivers More Distracted by In-Vehicle Systems

Increasingly, vehicle information systems (IVIS) are showing up as standard equipment in new cars. While the systems allows motorists new functionality related to communications,...

Systems Integrator Partners with Subaru and DMS Providers to Enable VIN Inquiry Functionality

With the plethora of information dealers need to keep track of, workers often find themselves having to toggle back and forth across multiple applications....

J.D. Power Study Ranks Usability of Automakers’ Websites

How useful are automakers Web sites to car shoppers? The answers vary quite a bit, depending on the company. It’s not an easy evaluation...

Dealer Software Companies Sue Arizona Over Data Privacy Legislation

In the increasingly complex effort to keep consumer data safe, industry interests are beginning to chafe at restrictions piling up by state and federal...

Software Integration Streamlines Retail Warranty Parts Reimbursement

Managing retail warranty parts reimbursement is a headache for dealer service center. The relationship between manufacturers and dealers has been inharmonious in the past,...

GM and Volkswagen to Scrap Hybrids in Favor of EVs

Traditionally, hybrids have been automakers’ answer to consumers who want high levels of fuel efficiency, but not the fear of the unknown ("range anxiety")...

Ford to Test Retail “Smart Labs” in An Unnamed U.S. Shopping Mall

Each year, fewer people are visiting dealerships. The National Automobile Dealers Association (NADA) has estimated that the total number of new vehicle dealerships in...

Honda Embraces E-Sports Sponsorship to Attract Younger Buyers

While much can be said about the merits of “e-sports,” or competitive video gaming, there’s no denying it’s a growth industry. By one estimate,...