vAuto Introduces Unique Scoring Method to Determine Used Vehicles’ Profit Potential

Traditionally, the most important factor in pricing used vehicles has been the number of unsold days on the lot. The thinking goes that the...

Vehicle Shopping by Virtual Reality Glasses

While online vehicle shopping has – to the surprise of many – seen a sharp uptick in the twenty-first century, there are some element...

Consumer Watchdog Warns of Mass Hacker Attacks on Connected Vehicles

The benefits of Internet-connected vehicles – namely, communications and convenience – are marketed widely. In the wrong set of circumstances, however, too much connectivity...

Study Finds 70 Percent of Vehicle Shoppers Pay Close Attention to Online Reviews

How’s your online reputation? Are your dealership’s reviews good or lackluster? There is a growing body of evidence that car shoppers pay very close...

Web Chat is Dead, Declares Digital Marketing Expert

So your “omnichannel” customer support portfolio contains web chat. In theory, a customer can log onto your website, and if he or she has...

Auto Loan Interest Rates Drop Below Six Percent for the First Time This Year

As of late, rising vehicle costs and high interest rates have been putting significant pressure on the new vehicle marketplace, so a bit of...

FTC Settlement with DealerBuilt Over Data Security Offers Lessons for All Dealerships

With vehicles retaining and sharing more data than ever before, the Federal Trade Commission has stepped up its policing of dealerships and third-party software...

Hyundai to Make Rear Monitoring System Standard to Prevent Hot Car Deaths

Each summer in the U.S., a spate of deaths occurs resulting from children being forgotten in hot cars. On average, 38 children die each...

July Sales Expected to Shrink 1.8 Percent to 1.4 Million Units

While July automotive sales have yet to wrap up and final numbers aren’t available, analysts are already warning that the sales figures will be...

American Bar Association to Discuss Rules to Prevent Racial Discrimination in Auto Lending

Back in 2013, the newly created Consumer Financial Protection Bureau issued guidance reaffirming that racial discrimination in auto lending is illegal. The guidance was...

Raw Materials Shortages May Stunt Growth of Sales of EVs

While the sales of electric vehicles have been patchy in the U.S., other nations have seen more success. In Norway, for example, plug-in electric...

Xtime Adds Real-Time Mobile Service Status Tracking

We live in a “now” age. Waiting days – or hours – for most things is generally unacceptable to twenty-first century Americans. We want...

Reemphasizing Voice Calls in a Digital Selling World

Are phone calls dead when it comes to sales? You might think so, to read the press releases that go with communications software solutions....

Cars.com Expands Salesperson Connect Service

There’s usually not a lot of science behind pairing car shoppers up with dealership sales personnel. Whoever happens to be available when the shopper...

Younger Workers Offer Dealers New Opportunities to Lower Turnover

Even in an industry with historically high rates of turnover, vehicle dealerships are finding that the revolving door is spinning faster than ever. It’s...

DMS Software Provider Cited by FTC For Widespread Personal Data Breach

The news this week of a settlement between Equifax and the U.S. government as well as 48 states that will see the credit reporting...

New Ideas for F&I To Boost Dealer Profitability

The stagnation in new vehicle sales combined with rising interest rates is squeezing many auto dealers at the margins, leaving them to look for...

Automakers and Dealers Finding Exemptions in New, Stringent Data Privacy Laws

As vehicles become smarter, the amount of data they collect escalates. Thanks to onboard systems and sensors, vehicles today can collect information about driving...

Silicon Valley Startup Testing Autonomous Truck Platooning System

While autonomous driving technology may not exactly be taking the personal vehicle world by storm yet – though you’d never know if from the...

Slow Retail Vehicle Sales Resulting in Lower Bids at Auctions

While a flood of used vehicle buyers – lower-income and middle-class buyers who are suffering from sticker shock at the prices of new vehicles...

Who’s the Most Burned Out Employee at the Dealership?

While there probably aren’t any empirical studies on this matter, and everyone at the dealership will likely own up to feeling some burnout, there...

Massachusetts to Hold Hearing on Bill to Allow Sales of Used Vehicles Under Recall

Sellers of used vehicles in Massachusetts have thrown their support behind a bill in the state legislature that would roll back restrictions on the...

Detroit Free Press Alleges Ford Knowingly Released Focus and Fiesta with Transmission Problems

The Ford Focus – particularly the 2012 model year -- has been a vehicle with significant problems. 2,681 complaints have been filed about the...

Buyer Files Lawsuit Against Indiana Dealership for “Document Preparation Fees”

“Document preparation fee” is one of those commonly seen but rarely understood terms that show up on complex sales transactions. For dealerships, it’s a...

A Health Check on Your Dealership’s CRM

Most industries have a bit of a love-hate relationship with their customer relationship management (CRM) system. In its earliest days, CRM was an expensive,...

Automakers Plan Virtual Reality to Ban Boredom in Self-Driving Cars

Autonomous vehicle technology has promised to solve a lot of the world’s travel-related ills. It could help regulate the flow of traffic, rerouting vehicles...

Ford Announces Recall of Some Focus Models for Service Software Fault

Ford Motor Company announced today that it’s issuing a safety recall on certain 2012 and 2017 Focus vehicles equipped with 2.0-liter GDI engines as...

Manheim Predicts That Used Vehicle Volume Will Drop in 2019 and 2020

As the sticker prices of new vehicles climb ever higher, the conventional wisdom is that the used vehicle market is getting hotter. While this...

Automakers Hire Hackers to Probe for Vulnerabilities in Onboard Systems

As connected cars become more sophisticated, collect more data and are more responsible for passenger and pedestrian safety, it’s natural to wonder if this...

Vehicle Sellers Advised to Delete Personal Data

You enter a code to unlock your phone and tablet, and a password to access your computer data. You shred paperwork with personal data...