Software Roundup: Customer Relationship Management (CRM) Software for Auto Dealerships

Does your dealership have a customer relationship management solution, or CRM? Let’s rephrase that question in a more relevant way: does your dealership have an effective CRM solution that the staff actually uses in the way it was intended? There is evidence that dealerships that use CRM sell more cars.

NADA 2018 Forecast

NADA is forecasting new vehicle sales of 16.7 million units in 2018, a decline of about 2.9% from the 17.2 million sales in 2017.

Technology Shaping The Automotive Industry

With the increase in testing at top technology companies, the question of if autonomous vehicles (AV) will roam the streets has turned into a question of when. However, there are still many roadblocks in the way that separate AV’s from the open marketplace.

Technology Update: Ride Sharing

With Ford creating a fractional ownership program, and GM investing heavily in ride-sharing company Lyft, manufacturers are trying to get ahead of major shake-ups in the industry.

Uber Gives Up Testing Rights On Self-driving Car, Other Companies Follow Suit

The company suspended autonomous car testing in California after pedestrian death in Arizona

Auto Industry Insight: Seeing the Road Ahead

From self-driving systems, battery-powered vehicles, and even ride-sharing initiatives that are changing how and why we move, these disruptive trends are moving the auto world into the future.

DCG News at NADA Conference This Weekend

The Cantin Automotive Insider and the Dave Cantin Group attended NADA Show Expo this weekend. Here's a preview of what happened.

Samsung to Outline the Omnichannel Car Shopping Experience of the Future

Car buyers have evolved in recent years, and they know more than ever by the time they step into a dealerships. Logic dictates that car selling must change with these new trends. It helps to start learning what it is car buyers really want from a dealership in 2018.

An Uber Contender Launches Ridesharing Competition in London

Mercedes-Benz and Via have launched their jointly owned ViaVan service in London, offering a different kind of ridesharing experience that is shaping up to be quite the contender against rival, Uber.

Analysis: Could EVs Save Ridesharing Drivers Money?

While a lot of the profit and loss depends on the vehicle itself, Lyft and Uber drivers could see some cost savings if they’re driving an electric vehicle, and there’s some analysis to back this up.

LexisNexis Risk Solutions Opens Software Development Kit to OEMs

Earlier this year, LexisNexis Risk Solutions boosted auto insurers’ ability to build customer-facing Web-sites and apps that integrated telematics information into companies’ customer support...

Automakers and Telecom Companies Jostle for the Benefits and Burdens of Connected Cars

Here’s a conundrum: carmakers are increasingly putting communications platforms in cars, so who reaps the rewards? Automakers or telecom companies? Automakers are building the...

Tesla’s Model 3 Production Shutdown Mystery Furthered by Curious Social Media Posts

It would appear that production hiccups have occurred in Tesla’s Fremont, California assembly line, where work on the company’s new Model 3 electric sedan has been temporarily shut down for the second time since late February.

Dow Performance Silicones Introduces New Additives to Reduce Squeak in Auto Interiors

Dow Performance Silicones is introducing a new silicone-based additive, HMB-1903, to minimize squeaking noise in automotive interiors, reported Plastics Today’s Stephen Moore.

Dealer Wizard Integrates with Auto/Mate Dealership Systems for Real-Time Data Exchange

New integration between Dealer Wizard and Auto/Mate Dealership Systems will allow dealerships that use both solutions to benefit from the real-time data exchange between the two systems.

KPA Services Acquisition Creates Largest EHS Company in the Collision Market

KPA Services, LLC, a provider of solutions for risk management, including environmental health and safety (EHS) risk management, has acquired Louisiana-based Environmental Risk Management & Safety, Inc. (ERS).

Despite Production Woes, Tesla Moves Ahead With AWD Model 3 Orders

Tesla finally thinks it will have AWD Model 3s rolling off the line sometimes in July, an answer prompted by a tweet from a reservation holder.

VW’s Electrify America to Bring EV Charging Stations to Walmart Stores

Electrify America, a Virginia-based Volkswagen subsidiary, is on a mission to build a comprehensive electric vehicle (EV) charging network across the U.S., with stations no more than 120 miles apart.

MIT Wants To Know: How Comfortable Are You With Autonomous Car Technology?

In light of all the bad press autonomous driving has received, MIT wants to get some answers and figure out just exactly how comfortable the American public is with autonomous technology.

Chevy Introduces Pilot Program for In-Car Shell Gas Payment from Dashboard

Some Chevy drivers who use Shell stations may soon be able to pay for their gas right from their car’s dashboard via the infotainment system, eliminating the need to swipe cards at the pump.

April Auto Sales Are Flat, With Some Notable Exceptions

As J.D. Power and LMC Automotive predicted earlier this week based on the first 17 days of the month, April has brought some lackluster sales numbers...

DCG News Feature: The Ownership of Connected Car Data – And Consumers’ Perception of...

Whoever controls the lion’s share of connected car data may need to convince the public in the future that the goal is to improve the customer experience, not make a pile of cash from selling the data to the highest bidder.

Toyota/Lexus to Deploy V2V Technology That Allows Cars to “Talk” to One Another

Toyota announced this week that it plans to start designing and selling vehicles in the U.S. by 2021 that can communicate with each other via short-range wireless technology to avoid accidents.

How Artificial Intelligence, Machine Learning and Predictive Analytics Sell More Cars

Imagine this scenario: it’s been a slow month in the dealership. The sales guys are playing Angry Birds or fiddling with their fantasy football...

J.D. Power and LMC Automotive Predicting April Sales Will Show a 500,000 Unit Drop

While hard numbers for April auto sales won’t be available until tomorrow at the earliest, research consultancies J.D. Power and LMC Automotive have cautioned...

Amazon Will Now Deliver Packages Straight To Your Vehicle

Amazon Prime members have long enjoyed speedy package delivery to their homes, and now the retail giant wants to make it even easier to...

Digital License Plates Coming to California

RPlates, made by Reviver Auto, is a “smart” license plate that has the ability to assist law enforcement and help users pay for vehicle registrations without a paper trail.

An Accurate Tool for Pricing in Online Car Shopping

“What will my total monthly car payment be?” It’s a hard question to answer, and one that comes up a lot at dealerships. Often, it’s...

Virginia Nissan Dealership to Eliminate 93 Percent of Electric Bill with Solar Panels

Tired of paying high electric bills? Consider following the example of Charlottesville, Virginia-based Colonial Nissan. Thanks to the installation of a new solar superstructure...

Coca-Cola Partners With Cargo for Ridesharing Refreshments

Coca-Cola linked up with startup in-car commerce platform Cargo to provide beverages to Uber and Lyft passengers in Cargo’s headquarter market of Atlanta. A Cargo-equipped...