Industry Analysis Finds Lease Penetration and CPO Sales on the Rise

By Mia Bevacqua Lease penetration – the percentage of new vehicle leases versus new vehicle sales – is at 29.6% through August, according to a...

Relief In Sight for GM Dealers as UAW Strike Comes to a Close

By Mia Bevacqua  It’s been over a month since the United Auto Workers (UAW) went on strike against General Motors. The demonstration has affected OEMs,...

TireShop.com Aims to Help Independent Tire Shops Compete with Dealers

Independent tire dealers have always had their work cut out for them. They sometimes struggle to be visible over dealerships, though this task has...

Innovative Mentorship Programs Aim to Help Employees and Boost Revenue

By Mia Bevacqua  It’s no secret the automotive industry is in desperate need of qualified technicians. Far too many techs lack the knowledge to complete...

UAW Strike Against GM Affecting the Availability of GM Parts

Tracey E. Schelmetic While the two-week old strike against GM by the United Auto Workers (UAW) may not have affected consumers and dealerships directly, that...

Answer to Technician Shortage May Lie in Gen Z

By Mia Bevacqua Dealerships across the country are desperate for technicians – especially younger individuals who have many working years left. But trade schools in...

GM Adopts Dealer Inspire Website-Building Platform for Its 4,000 Dealerships

By Tracey E. Schelmetic Dealer websites can be a rather hit-and-miss affair for consumers. Some dealers are attentive to their websites and spend time ensuring...

Memphis Dealer Association Opens New Technician Training School

As older auto technicians retire and the pace at which they’re replaced lags, more vehicle dealership associations are doing something about it by forming...

New Survey Gathers Customer Sentiment on Extended Vehicle Service Contracts

Extended vehicle service contracts are lucrative for auto dealers. They can often be a harder sell for customers, however, who initially see them only...

CarMax Adds Texas to Its Roster of States for Home Vehicle Delivery

Buy online? Check. Return policy? Check. Home delivery? Check. Sounds like an Amazon purchase, but in an increasing number of states, it’s actually a...

Dealers Look to Incentives for New Car Profitability

By Kathryn Pomroy Between 2009 and 2016, dealers saw car sales rise steadily. Over the past few years, however, vehicle production has slumped due to...

Cox Adds Features to CAR&I Solution

Closing a deal may mean different things in different sales transactions, but all deals require one thing: the most updated information possible. Dealers need...

CarMax to Hold Nationwide Technician Recruiting Program to Fill 850 Positions

The largest retailer of used vehicles in the United States is hiring. Richmond, Virginia-based CarMax, Inc. recently announced that it plans to add 850...

American-Made Japanese Vehicles Buck Trend and Show Dropping Prices in August

August sales numbers were an extremely mixed bag of results. The fortuitous timing of Labor Day primarily in August meant that unit sales increased...

J.D. Power Study Ranks Dealer Satisfaction with Financing Partners

When customers apply for vehicle financing today, it’s becoming clear that they want it to be easy, transparent and fast. It’s also apparent that...

Millennials Are Paying More for Vehicle Repair Than Older Generations

Younger buyers are spending less on new vehicles than older generations did. This is due, in part, to lower adjusted salaries and high student...

The Vehicles That Will Disappear in 2020

2020 will see a year in flux for auto sales. Many domestic automakers will discontinue formerly popular models of sedans and coupes in response...

August Sales Expected to See Modest Gains Mostly Due to Labor Day Timing

While the sales numbers for most of 2019 haven’t been great, August is expected to bring modest gains. Both J.D. Power and LMC Automotive...

DealerSocket Updates Independent DMS Platform iDMS

A dealer management system (DMS) is the lifeblood of a dealership, but the business’ needs may vary depending on whether the dealer is independent...

Stories From The Field: Can Connected Cars Lead to Dealer Profit?

By Bruno Lucarelli Connected cars aren’t just the future; they’re the present. Vehicles equipped with internet access are constantly sharing data, either between devices or...

Most Dealers Now Dependent on Automaker Financial Incentives

There are massive shifts underway in the way auto dealers make money. According to a recent article by Forbes’ Jeremy Alicandri, the average new...

Consider Unconscious Bias Training to Protect the Dealership Reputation

We all read about cringe-worthy incidents of racial bias at restaurants, stores and other places of business, and we wonder to ourselves, “What was...

The Payoff of Non-Commissioned Auto Sales

By Kathryn Pomroy Motivated by money and driven by the adrenaline of a major payoff, commissioned auto salespeople fit the image of a slick-tongued guy...

Porsche Offers Sneak-Peek of All-Electric Taycan’s Interior

Porsche isn’t formally announcing the launch of its Taycan electric car until next month, but the German automaker has been dangling a few teasers...

Ford Expands Relationship with Customer Experience Management Platform

“Customer experience management” or CXM, is more than just a buzzword these days. It’s a way of flipping the sales conversation so that it’s...

Improving Sales Conversions by Increasing Telephone Sales Skills

Sales training should never be a “one and done” process. While most dealerships do a certain amount of training when they onboard sales personnel,...

Slowdown in Vehicle Sales Will Affect Some Parts Suppliers More Than Others

As dealers across the U.S. struggle to sell 2019 models to make room for 2020 models, the auto industry is facing the long-predicted slowdown....

Dealer Sales Opportunities Lie in Better Listening

A sales pitch is defined as, “a line of talk that attempts to persuade someone or something, with a planned sales presentation strategy of...

Stories From The Field: Dealers Versus The Internet

By Bruno Lucarelli In 2004, I was selling Autotrader.com’s used car listing service. Even that far into the internet age, most car dealers still likened...

vAuto Introduces Unique Scoring Method to Determine Used Vehicles’ Profit Potential

Traditionally, the most important factor in pricing used vehicles has been the number of unsold days on the lot. The thinking goes that the...