Subaru Building Ambitious Effort to Train More Service Technicians

While most of the sales news out of the auto industry is sobering these days, Subaru is in a rare and enviable position. The...

Analysts Predict May Sales Will Be Down, New Vehicle Price Tags Will Break Records

While the new vehicle retail sales numbers from May are not yet available, most analysts are predicting that they’ll fall from May 2018 sales....

Why Are So Few Dealers Adding F&I to Their Digital Storefronts?

Many dealers today are struggling to build a decent online storefront. They know that consumers do research online before they begin actively shopping for...

Ford Announces 7,000 Layoffs to Flatten Bureaucratic Management Structure

Mirroring some of the actions of its competitor GM, Ford Motor Company announced this week that it will be trimming 7,000 white-collar jobs in...

Are You Listening to Your Customers?

How Your BDC Can Hurt You by Not Answering Your Customers’ Questions by Brian Brown, COO, Dave Cantin Group Have you ever told a white lie...

Omnichannel Customer Communication in Dealership Sales

Americans are increasingly going online to begin – and sometimes complete – the car buying process. A new study from data company Freckle IoT...

Dealership Fraud Hotline Lets Employees Report Theft Anonymously

Employee theft in American businesses costs approximately $50 billion per year, and car dealerships are no exception. In some cases, other employees are aware...

Ford Launches Revamped App-Based Customer Loyalty Program

Customer loyalty is a concept that increasingly important to business success, and with vehicles, it’s not just about the vehicle purchase or lease every...

New England’s Second Largest Dealer Group Educates Its Own Technicians

The labor shortage of automotive technicians is not easing up: if anything, it’s getting worse. There are approximately 750,000 auto technicians and mechanics in...

Near Record-High New Car Inventories Are Unsettling Many Dealerships

Setting records isn’t always a desirable thing, particularly when it comes to unsold vehicle inventories. At the beginning of April of this year, it’s...

Close to Your Chest or Cards on the Table? Transparency Around Incentives Builds Customer...

By Al Bredenberg, Senior Contributor, DCG News When someone asks what you do for a living, you’re proud to respond, “I sell cars.” But that...

Dealership Employment and Payroll Rose in 2018, According to NADA

While much of the news regarding car sales has been negative or neutral in recent months, there is one bright spot: employment. According to...

Is Your Dealership Retaining Top Talent?

By Stephanie Licata, M.A., A.C.C. You may wonder why your “best salesperson” left your dealership or why you keep investing in people who don’t stay....

NHTSA Completes Feasibility Report on Mandatory Tire Identification

In December of 2015, Congress passed the Fixing America's Surface Transportation (FAST) Act. One of the mandates of the FAST Act was the creation...

2018’s Vehicles with the Longest “Days to Turn” Rates

In the U.S., customer tastes in vehicles can shift unpredictably. In recent years, customers have preferred larger vehicles such as trucks, SUVs and cross-overs,...

The Final Vehicle Built at GM’s Lordstown Plant Rolls Off Assembly Line

General Motors’ assembly plant near Youngstown, Ohio has been idled for the first time in more than 50 years beginning on Wednesday. With the...

Ford Follows GM in Eliminating Monthly Sales Reports in Favor of Quarterly Reports

Last year, GM took a bold step when it came to sales reporting: it ceased monthly reporting of sales and instead began generating quarterly...

Analysts Expect February Auto Sales Numbers to Slip

While the end of February is still a week away, some analysts are already warning that February sales numbers will be off from last...

NADA Predicts a Modest Decline in 2019 Vehicle Sales Numbers

We may be only one month into 2019, but auto makers and sellers are already worried about what kind of a year it will...

Ford Plans “Massive Overtime” for Ranger Production Plant in Detroit

When Ford retired the Ranger in 2011, industry watchers were surprised that it didn’t introduce a replacement vehicle...something like a smaller companion to the...

Dealerships Need to Sell Themselves Better as Good Workplaces

In 2019, more and more Americans are struggling to find steady, reliable employment with benefits. Nearly half of Americans today work for companies that...

China’s Auto Sales Shrink for the First Time in Two Decades

It’s an economic indicator that’s making some economists worry. The Chinese car market – the largest in the world -- shrank in 2018 for...

Toyota North America CEO Says Cars Are Not Dead

Is the passenger car a thing of the past, at least in the U.S.? If you’re watching sales and manufacturing trends as well as...

Customer Convenience Improves Loyalty to Dealer Service Departments

How loyal are your customers when it comes to returning their vehicles to you for service? If you’re like most other dealers, the answer...

EV Sales, While Still Low in Numbers, Saw Triple-Digit Growth in 2018

Has the electric vehicle’s moment finally arrived? While it’s been predicted for decades, predictions have not yet turned to reality in the U.S. There...

Success in Dealership Sales and Acquisitions Requires Due Diligence

In the buying and selling of dealerships, one of the most critical aspects is having the right information to evaluate and ultimately craft both...
video

In Buying and Selling Dealerships, Relationships Are the Driver of Success

There’s an old adage that maintains that success is not about what you know, but who you know. This is never truer than when...

NADA Predicts 2019 Vehicle Sales Will Fall Below 17 Million

While there are still 12 days left until the end of 2018, automotive business associations are already putting forth some numbers for total vehicle...

Newsweek’s Automotive Consumer Awards Shows Americans’ Brand Favorites

When Newsweek and TechnoMetrica partner to seek car buyers' favorite automotive brands to compile The Newsweek Automotive Consumer Awards, they’re pinning down a hard-to-assess...

Deer in Massachusetts Car Dealership Causes Chaos and Damage

While earlier this week, we detailed a spate of crimes in car dealerships in New York, Connecticut and Florida, they were human crimes. This...