Ford Announces Recall of Some Focus Models for Service Software Fault

Ford Motor Company announced today that it’s issuing a safety recall on certain 2012 and 2017 Focus vehicles equipped with 2.0-liter GDI engines as...

Manheim Predicts That Used Vehicle Volume Will Drop in 2019 and 2020

As the sticker prices of new vehicles climb ever higher, the conventional wisdom is that the used vehicle market is getting hotter. While this...

Indiana Warns Dealers Against Posing as Private Sellers on Craigslist

The State of Indiana is issuing a warning this week to car buyers: watch out for dealers posing as “private sellers” on Craigslist. It’s a...

Analyst Groups Warn of Drop in Vehicle Sales for the First Half of 2019

Despite a surprisingly strong May, vehicle sales for the first half of the year – once fully tallied – are expected to show a...

Stories from The Field: Assembly Line: Good for Cars, Bad for SEO

by Bruno Lucarelli When consumers start car shopping in the twenty-first century, they don’t turn on the radio or local cable television to do it....

North Carolina Startup Joydrive Acts as “Matchmaker” Between Dealers and Online Buyers

If you look closely at the personnel at the average dealership, and then at the employees at the average tech startup, you’re going to...

DealerPeak Adds Mobility and Integrated Functionality to CRM

As new software solutions from everything to customer relationship management to digital marketing to sales management to customer experience surveying pile up, dealers are...

Changing Trends in Auto Retail Call for Resiliency in F&I

By Al Bredenberg, Senior Writer If you asked the typical consumer what’s their favorite part of the car-buying experience, entering the F&I box likely wouldn’t...

Jeep Cherokee Tops the List of Most “American Made” Vehicles

Earlier this week, the United States Supreme Court (SCOTUS) declined to hear a challenge to the constitutionality of the Trump White House’s imposition of...

As Used Car Market Heats Up, CarMax Exceeds Earnings Expectations

Following last week’s report that the U.S. may have already reached “peak car,” or the high point of new car sales – in part...

Advanced Safety Features Add Thousands to Vehicle Repair Bills

When we install burglar alarms in our homes, our home insurance premiums go down. When we take preventive steps to keep in good health,...

Stories From The Field: Charity And ROI Are Not Mutually Exclusive

by Bruno Lucarelli Auto dealers are some of the largest retailers in communities across America and, as local businesses, they are expected to participate in...

Some Signs Point to the U.S. Having Reached “Peak Car”

Has the United States reached “peak car”? It was once nearly unthinkable, given the love that Americans have for their vehicles. Many analysts, however,...

Proposed New York Legislation Would Effectively Shut Down Auto Brokers

Some New York auto dealers have had it with auto brokers. They’re blaming brokers for a host of ill-effects on their businesses, including the...

Cox Dealer Sentiment Index Shows Small Uptick in Market View

The second quarter 2019 Cox Automotive Dealer Sentiment Index (CADSI) released this week contains a mixed bag of information. Despite the slight upturn in the current...

Dealership Grassroots Events in the Digital Age: It’s Not All About ROI, Is It?

This article was originally published by Skip Winter on LinkedIn and is used with permission. After more than 20 years of marketing, branding, and over...

Subaru Building Ambitious Effort to Train More Service Technicians

While most of the sales news out of the auto industry is sobering these days, Subaru is in a rare and enviable position. The...

Analysts Predict May Sales Will Be Down, New Vehicle Price Tags Will Break Records

While the new vehicle retail sales numbers from May are not yet available, most analysts are predicting that they’ll fall from May 2018 sales....

Why Are So Few Dealers Adding F&I to Their Digital Storefronts?

Many dealers today are struggling to build a decent online storefront. They know that consumers do research online before they begin actively shopping for...

Ford Announces 7,000 Layoffs to Flatten Bureaucratic Management Structure

Mirroring some of the actions of its competitor GM, Ford Motor Company announced this week that it will be trimming 7,000 white-collar jobs in...

Are You Listening to Your Customers?

How Your BDC Can Hurt You by Not Answering Your Customers’ Questions by Brian Brown, COO, Dave Cantin Group Have you ever told a white lie...

Omnichannel Customer Communication in Dealership Sales

Americans are increasingly going online to begin – and sometimes complete – the car buying process. A new study from data company Freckle IoT...

Dealership Fraud Hotline Lets Employees Report Theft Anonymously

Employee theft in American businesses costs approximately $50 billion per year, and car dealerships are no exception. In some cases, other employees are aware...

Ford Launches Revamped App-Based Customer Loyalty Program

Customer loyalty is a concept that increasingly important to business success, and with vehicles, it’s not just about the vehicle purchase or lease every...

New England’s Second Largest Dealer Group Educates Its Own Technicians

The labor shortage of automotive technicians is not easing up: if anything, it’s getting worse. There are approximately 750,000 auto technicians and mechanics in...

Near Record-High New Car Inventories Are Unsettling Many Dealerships

Setting records isn’t always a desirable thing, particularly when it comes to unsold vehicle inventories. At the beginning of April of this year, it’s...

Close to Your Chest or Cards on the Table? Transparency Around Incentives Builds Customer...

By Al Bredenberg, Senior Contributor, DCG News When someone asks what you do for a living, you’re proud to respond, “I sell cars.” But that...

Dealership Employment and Payroll Rose in 2018, According to NADA

While much of the news regarding car sales has been negative or neutral in recent months, there is one bright spot: employment. According to...

Is Your Dealership Retaining Top Talent?

By Stephanie Licata, M.A., A.C.C. You may wonder why your “best salesperson” left your dealership or why you keep investing in people who don’t stay....

NHTSA Completes Feasibility Report on Mandatory Tire Identification

In December of 2015, Congress passed the Fixing America's Surface Transportation (FAST) Act. One of the mandates of the FAST Act was the creation...