Key Features

Featured long form articles exclusive to DCG News.

Is Your Dealership Building Loyalty in the Service Drive?

Here are a few strategies from experts in the field who have a wealth of experience on how to win in the service lane and succeed in service management.

Inventory and the Art of Group Mind Reading

By Kathryn Pomroy To the consumer, dealer inventory is very personal. If within a 100-mile radius, a consumer finds a dozen vehicles that somewhat match...

To AI or Not To AI: That Is the Question

According to a 2019 CIO survey by Gartner, AI implementation in businesses tripled in the last four years, with 37% of respondents using or planning to use AI, up from 10% four years ago.

Buy Here, Pay Here: A Growing Revenue Stream for Many U.S. Dealerships

By Desiree Homer Buy Here, Pay Here (BHPH) is a polarizing subject for dealers. You either love it or you don’t want to know about...

Could Public EV Charging Stations Find a Place at Auto Dealerships?

By Al Bredenberg If your dealership is selling electric vehicles (EVs), you most likely already have a charging station in your service area. However, could...

Cooperation Stems Supply Disruption during GM/UAW strike

By Kevin Donovan The spirit of cooperation helped General Motors-branded dealerships across the country survive the sudden dearth of supply resulting from the GM/United Auto...

Adjusting to the Post-Cash for Clunkers Market

Remembering the frenzy that was and discussing the industry best practices since By Desiree Homer There’s not an industry that wasn’t affected by what many called...

The Importance of OEM Parts & Accessories for Dealers

By Amy Corr In the automotive industry there are really two options when it comes to replacement parts: Original equipment manufacturer (OEM) parts or Aftermarket...

Finish the Year Strong: Brilliant Ideas & Best Practices

By Desiree Homer As you head into the fourth quarter, surely you have your eye on year-end objectives. Perhaps the year so far has been...

Stories From the Field: Are Dealers Leveraging the Purchase Funnel?

By Bruno Lucarelli It seems there’s a different version of the purchase funnel for every industry, and rightly so. Business to Business (B2B) is certainly...

Maximizing Used Car Profit

By Kathryn Pomroy Generally, dealers make more money selling used cars than new. For the ninth consecutive year, 2019 is showing a continued upward trend...

A Hybrid Way to An Electric Future

By Amy Corr, Featured Writer It’s been more than 20 years since hybrid vehicles hit the marketplace. Like anything new, education was, and remains, key....

Video Walkarounds Help Dealers Move Inventory

By Al Bredenberg, Senior Writer “The customer and I had been corresponding via email for about two days,” said a Volvo salesperson in Alexandria, Va....

Dealer of the Month: A Roller Coaster Ride

Ask anyone in the auto dealership industry about running a successful business, and you’ll be met with similar answers: it is full of its...

Rural, Family-Owned Dealerships Are Thriving in the Midwest

By Desiree Homer When you think of the Midwest, it’s typical to think of Chicago, St. Louis or Indianapolis. But in between those cities, there...

Dealers Look to Incentives for New Car Profitability

By Kathryn Pomroy Between 2009 and 2016, dealers saw car sales rise steadily. Over the past few years, however, vehicle production has slumped due to...

How Local Car Dealerships Use Social Media

By Amy Corr, Feature Writer Thanks to social media and the Internet, car buying no longer takes a weekend of walking car lots, negotiating a...

Nervous Auto Lenders Pressure Dealers to Tighten Up Verifications

By Al Bredenberg, Senior Writer “I want to put you in this car today. How much do you make?” The days are disappearing when a credit...

The Payoff of Non-Commissioned Auto Sales

By Kathryn Pomroy Motivated by money and driven by the adrenaline of a major payoff, commissioned auto salespeople fit the image of a slick-tongued guy...

Augmented Reality: Smartglasses Deliver Hands-Free Tech Support to the Service Bay

by Al Bredenberg, Senior Writer Augmented reality (AR) is virtual reality’s lesser known twin. Rather than create a reality from scratch, as virtual reality does,...

What Local Dealerships Can Learn From The Rise Of Craft Beer Companies

by Amy Corr How many small businesses reside in your town? How many have gone out of business? With the convenience of Amazon Prime and...

The Generation Gap That Threatens Dealership Service Operations

by Kevin Donovan There is a perfect storm brewing in the American labor market that’s posing particular problems for auto-dealer service and maintenance operations. Mechanics...

Dealer of the Month: The Family That Sells Together

Dealer of the Month is a new series from DCG News to recognize outstanding dealers in the industry for their efforts and contributions. Our...

Used Electric Vehicles: Retailers Gear Up for the Remarketing Challenge

by Al Bredenberg, Senior Writer U.S. dealerships already struggle with selling electric cars, which make up a small but growing portion of inventory in the...

Declining Margins and Increased Supply Is Putting Pressure on Inventory Financing

By Kevin Donovan With Fourth of July incentive pricing still upon us, most new- and used-car dealers seem to have weathered the worst of the...

Millennials Won’t Buy Cars? That’s Not Actually True

By Amy Corr Depending on what research you read, the future is either bright or grim for automotive manufacturers and the dealerships that sell their...

Changing Trends in Auto Retail Call for Resiliency in F&I

By Al Bredenberg, Senior Writer If you asked the typical consumer what’s their favorite part of the car-buying experience, entering the F&I box likely wouldn’t...

Emerging Catalog Technologies Can Rev Up Auto Parts Sales

By Al Bredenberg, Senior Writer Thinking about boosting your service and parts business to make up for softer new car sales? Selling original equipment parts...

Close to Your Chest or Cards on the Table? Transparency Around Incentives Builds Customer...

By Al Bredenberg, Senior Contributor, DCG News When someone asks what you do for a living, you’re proud to respond, “I sell cars.” But that...