Virtual Showrooms May Be the Answer to Shrinking Profit Margins

A large vehicle showroom is often considered to be a sacred element of the car sales process. It’s the jewel in the center of...

Emerging Catalog Technologies Can Rev Up Auto Parts Sales

By Al Bredenberg, Senior Writer Thinking about boosting your service and parts business to make up for softer new car sales? Selling original equipment parts...

Group 1 Automotive Begins Pilot of Its AcceleRide Online Buying Platform

Vehicle buyers are shopping online more than ever. They’re not only researching makes and models, they’re investigating features, looking at photos, taking virtual “walk...

Hertz Enters the Increasingly Crowded Vehicle Subscription Market

With autonomous driving, car-sharing and vehicle subscriptions, the automotive headline of the year might be something like, “Alternatives to Vehicle Ownership.” Younger Americans, cash-strapped,...

GM and Michelin Unveil Prototype of Airless Tire

While much has changed about cars in the last 100 years, one detail has remained largely the same: tires are made out of pneumatically...

Are You Using Data and AI to Personalize Car Shoppers’ Browsing Experiences?

We’ve gotten used to our online browsing for products and services getting a bit personal. Do a Google search for deck furniture, for example,...

Let’s Talk About the Most Annoying New Car Features

Cars sell on features. That’s some conventional wisdom…take it or leave it. More specifically, the emotions created by a car’s features are what sell....

The Race to Control Smart Vehicle Data

There’s a new saying – or there should be – that anyone who has been in business for long enough in the twenty-first century...

Installing GPS and Starter Interrupters in Vehicles Is a Legal Gray Area for Dealers...

“Don’t let customers drive off with your profits! “Our easy-to-use tracking apps make it easy for car dealerships and auto finance companies track their...

Consumers Express Mixed Feelings About Payments Via Connected Car Platforms

We’re changing our ideas about what paying for services means. While most of us are accustomed to paying by credit or debit cards, and...

Does Audi’s Green Light Optimized Speed Advisory Actually Work?

We’ve all had those days when it seems like every traffic light that we approach is red. We start to wonder if we have...

Volvo U.S. CEO Warns Vehicle Dealers Jeff Bezos Is Coming for Their Business

At a National Automobile Dealers Association (NADA) event collocated with this week’s New York International Auto Show, Anders Gustafsson, CEO of Volvo Car’s U.S.,...

DMS Industry Set to Grow Thanks to Technology

Dealer management systems (DMS), which lie at the core of dealership businesses, were once a rather standalone solution. Dealers and sales personnel often had...

Cleveland Auto Dealer Debuts Blockchain Software for Vehicle Titles

We do many things online or on our smart phones today, but some of them – including the distribution of auto titles – are...

Carvana Chooses Pittsburgh for Its 16th Vending Machine

Last week, e-commerce-based vehicle seller Carvana announced the opening of its second car vending machine in Pennsylvania. The new structure, located at 1300 Brockwell...

Digital Communications Top Auto Service Customers’ Satisfaction Ratings

In your vehicle service department, are you communicating with customers how they want, or are you still dictating to customers what you want? The...

Volvo Becomes First Automaker to Adopt Post-Crash Connected Car Service Accident Advisor

While connected car technology is often assumed to be mostly “infotainment,” a mix of music and web browsing with perhaps a little navigation thrown...

“Imagine by Kia” Concept Car Is the Stuff of Electric Dreams

While the Geneva Motor Show is a well-established proving ground for concept vehicles from luxury automakers, it was Kia that attracted the most attention...

“Vroom” or “Purr”? Adding Sound to EVs for Pedestrian Safety

Several years ago, a 60-Minutes piece on Tesla’s first roadster raised a twenty-first century conundrum. To the recorded footage of the vehicle in operation,...

Daimler and BMW Make Joint Promises About Consumer Data Safety

How much data are consumers going to be expected to give up in the era of the connected car? As much as possible, since...

The Day When We Can “Summon Our Pet Cars”

Everybody’s done it at some point. You’ve left your vehicle in a huge parking lot. You’ve shopped quite a bit. Hours later, you need...

Hyundai Developing Secondary Air Bag System for Improved Safety in Multi-Collisions

Air bags are highly effective as long as they deploy at the right time. There is increasingly evidence that they’re not always deploying at...

Studies Find That Keyless Vehicle Entry is Easy to Hack with Basic Equipment

Keyless vehicle entry is far more secure than using mechanical keys, correct? Not according to a new study, which found that most keyless entry...

And the Newest GM Model Is…an E-Bike?

When General Motors announced, back in the fall, that it would begin manufacturing electronic bikes, no one was really sure what to think. E-bikes,...

Carmakers’ Dilemma: Build Connected Car Systems from Scratch or Partner?

Auto makers are facing a dilemma. They’re aware that in the next generation, they’re going to be building more than just cars: they’ll be...

In Australia, Automakers Must Now Share Information with Independent Service Shops

As vehicles become more complex, they’ve also become more difficult to service and repair. Automakers haven’t always been transparent about sharing the information independent...

New Engine Oils Can Directly Improve Fuel Efficiency

Auto makers are under a lot of pressure these days, with concerns about gas mileage in the vehicles they produce not least among them....

AAA Confirms that EVs Lose Battery and Range in the Cold

“Range anxiety” is the phrase used to describe the doubt that car buyers have over the battery life of electric vehicles. It conjures up...

Toyota Launches KINTO Subscription Company in Japan

The latest auto maker to jump into the car subscription ring is Toyota, which this week announced that it’s forming a new subsidiary called...

AI in the Dealership Can Boost Sales Contact Rates

Once a feature suited only to high-level processes like computing and research, or consumer applications like Siri, artificial intelligence (AI) is showing up in...