Slowdown in Vehicle Sales Will Affect Some Parts Suppliers More Than Others

As dealers across the U.S. struggle to sell 2019 models to make room for 2020 models, the auto industry is facing the long-predicted slowdown....

Dealer Sales Opportunities Lie in Better Listening

A sales pitch is defined as, “a line of talk that attempts to persuade someone or something, with a planned sales presentation strategy of...

vAuto Introduces Unique Scoring Method to Determine Used Vehicles’ Profit Potential

Traditionally, the most important factor in pricing used vehicles has been the number of unsold days on the lot. The thinking goes that the...

The Generation Gap That Threatens Dealership Service Operations

by Kevin Donovan There is a perfect storm brewing in the American labor market that’s posing particular problems for auto-dealer service and maintenance operations. Mechanics...

July Sales Expected to Shrink 1.8 Percent to 1.4 Million Units

While July automotive sales have yet to wrap up and final numbers aren’t available, analysts are already warning that the sales figures will be...

Used Electric Vehicles: Retailers Gear Up for the Remarketing Challenge

by Al Bredenberg, Senior Writer U.S. dealerships already struggle with selling electric cars, which make up a small but growing portion of inventory in the...

Xtime Adds Real-Time Mobile Service Status Tracking

We live in a “now” age. Waiting days – or hours – for most things is generally unacceptable to twenty-first century Americans. We want...

Stories From the Field: Should Your Dealership Abandon Traditional Media?

by Bruno Lucarelli When I moved from local TV to local Digital Media Sales at Autotrader.com in 2004, no one could have anticipated what impact...

Younger Workers Offer Dealers New Opportunities to Lower Turnover

Even in an industry with historically high rates of turnover, vehicle dealerships are finding that the revolving door is spinning faster than ever. It’s...

Slow Retail Vehicle Sales Resulting in Lower Bids at Auctions

While a flood of used vehicle buyers – lower-income and middle-class buyers who are suffering from sticker shock at the prices of new vehicles...

From Boss to Coach: BUT HOW?

A version of this article was originally published on LinkedIn by Stephanie Licata, M.A. A.C.C.  I just read my zillionth article on how bosses are...

Who’s the Most Burned Out Employee at the Dealership?

While there probably aren’t any empirical studies on this matter, and everyone at the dealership will likely own up to feeling some burnout, there...

Stories From The Field: Outsourced Staffing Increases CSI

By Bruno Lucarelli It’s 8:30 AM on Monday. Service customer vehicles are stacked up all the way to the highway. Without anyone to direct them,...

Buyer Files Lawsuit Against Indiana Dealership for “Document Preparation Fees”

“Document preparation fee” is one of those commonly seen but rarely understood terms that show up on complex sales transactions. For dealerships, it’s a...

Ford Announces Recall of Some Focus Models for Service Software Fault

Ford Motor Company announced today that it’s issuing a safety recall on certain 2012 and 2017 Focus vehicles equipped with 2.0-liter GDI engines as...

Manheim Predicts That Used Vehicle Volume Will Drop in 2019 and 2020

As the sticker prices of new vehicles climb ever higher, the conventional wisdom is that the used vehicle market is getting hotter. While this...

Indiana Warns Dealers Against Posing as Private Sellers on Craigslist

The State of Indiana is issuing a warning this week to car buyers: watch out for dealers posing as “private sellers” on Craigslist. It’s a...

Analyst Groups Warn of Drop in Vehicle Sales for the First Half of 2019

Despite a surprisingly strong May, vehicle sales for the first half of the year – once fully tallied – are expected to show a...

Stories from The Field: Assembly Line: Good for Cars, Bad for SEO

by Bruno Lucarelli When consumers start car shopping in the twenty-first century, they don’t turn on the radio or local cable television to do it....

North Carolina Startup Joydrive Acts as “Matchmaker” Between Dealers and Online Buyers

If you look closely at the personnel at the average dealership, and then at the employees at the average tech startup, you’re going to...

DealerPeak Adds Mobility and Integrated Functionality to CRM

As new software solutions from everything to customer relationship management to digital marketing to sales management to customer experience surveying pile up, dealers are...

Changing Trends in Auto Retail Call for Resiliency in F&I

By Al Bredenberg, Senior Writer If you asked the typical consumer what’s their favorite part of the car-buying experience, entering the F&I box likely wouldn’t...

Jeep Cherokee Tops the List of Most “American Made” Vehicles

Earlier this week, the United States Supreme Court (SCOTUS) declined to hear a challenge to the constitutionality of the Trump White House’s imposition of...

As Used Car Market Heats Up, CarMax Exceeds Earnings Expectations

Following last week’s report that the U.S. may have already reached “peak car,” or the high point of new car sales – in part...

Advanced Safety Features Add Thousands to Vehicle Repair Bills

When we install burglar alarms in our homes, our home insurance premiums go down. When we take preventive steps to keep in good health,...

Stories From The Field: Charity And ROI Are Not Mutually Exclusive

by Bruno Lucarelli Auto dealers are some of the largest retailers in communities across America and, as local businesses, they are expected to participate in...

Some Signs Point to the U.S. Having Reached “Peak Car”

Has the United States reached “peak car”? It was once nearly unthinkable, given the love that Americans have for their vehicles. Many analysts, however,...

Proposed New York Legislation Would Effectively Shut Down Auto Brokers

Some New York auto dealers have had it with auto brokers. They’re blaming brokers for a host of ill-effects on their businesses, including the...

Cox Dealer Sentiment Index Shows Small Uptick in Market View

The second quarter 2019 Cox Automotive Dealer Sentiment Index (CADSI) released this week contains a mixed bag of information. Despite the slight upturn in the current...

Dealership Grassroots Events in the Digital Age: It’s Not All About ROI, Is It?

This article was originally published by Skip Winter on LinkedIn and is used with permission. After more than 20 years of marketing, branding, and over...